Help & FAQs

1. Open Full-Time Admin and sign in with your own FA account.
2. Choose Media → Code Snippets.
3. Choose your team or club fixtures/results, or division table. Select the correct division and season, then create the snippet.
4. Copy the complete embed code. On Ekipi’s Connect FA page, paste it into the box and select Save FA reference.

No coding is needed. The FA’s illustrated instructions.

It saves the identity of your authorised team, club or division source so its fixtures and season details can be checked. It currently saves a reference; it does not import or synchronise fixtures automatically. The status shown below the form tells you what has been verified.

Yes. Paste a public Full-Time team fixtures or division link. A Club Portal link can be saved as a reference, but it does not grant Ekipi access to the private portal and is not proof of a Full-Time team ID. If Media is missing, ask your league’s Full-Time administrator for the authorised snippet. Never share your password or browser session.

Open Find officials, choose a match you manage and enter the role, such as Referee or Umpire. The match needs a reserved pitch/team window first. Suitable officials are ranked by favourites, club network and location, while respecting availability, travel limits and reviewed qualifications. Select Offer appointment; the official must accept before the appointment is confirmed.

Check the match’s pitch reservation, date, sport, level and required role. Officials need matching availability and a current eligibility review. A new network may not yet have any eligible officials. Ekipi does not invent profiles or bypass safeguarding to fill the list. Add a match or review its reservation.

Browse Matches or Officials wanted. Reviewed officials can use the suitable-match panel in their calendar. Set your travel area and availability first. Youth officials use a guardian-managed account and the applicable age-specific qualification requirements.

Select Add a match from the calendar. Choose the home and away teams, date, start time and pitch. Save the draft, then open its calendar reservation to enter periods, breaks and any warm-up or extra-time allowances. Reserve the full window before offering an official. A draft does not book an external venue or send invitations.

Select Competition / tournament from the calendar. The current competition tool supports a round-robin league with simple single-score results. Create it privately, invite teams, then use League bookings to review a balanced draw and calendar permissions. Knockout brackets, sets/innings and complex multi-stage scoring are not available yet.

Set the actual competition’s playing periods and breaks. For example, 35,35 is 70 minutes of play; add the interval separately. Four periods of 12.5 minutes give 50 minutes of play, plus your breaks. Ekipi includes the saved allowances when checking team, pitch and official clashes. Times are shown in Europe/London.

Use Match changes. The home manager reviews the proposed details. Approved changes update linked reservations and website notices, and affected official acceptances need reconfirmation. A conflict keeps the previous reservation in place. External email, WhatsApp and push delivery are still being connected.

Create a club for shared management and finance, then add its teams. Create a league to invite existing teams into a competition. Search the public listings first to avoid duplicates. Creation starts privately; publishing, staff appointments and competition entry are separate actions. Club creation currently requires Ekipi administration; team creation requires management of its club.

Use Ownership & roles to invite a reviewed adult account as an admin, bursar, secretary or team manager. They must accept. Ownership transfer is a separate action at the bottom of that page: verify with your passkey, then the new owner accepts. Creating or transferring a record does not authorise a bank or payment mandate.

A verified guardian manages youth participation and correspondence. From age 14, a guardian may pair a device for permitted match responses only. Youth devices cannot message, join teams independently or make payments. Youth officials use age-specific eligibility checks; guardian controls continue until adulthood. Open Family & youth.

Use an invitation link, a team’s public Apply button or the Join by code page. Existing players take priority for match invitations. Youth requests and responses go through the guardian. A request does not guarantee a team place or replace manager approval.

The manager sets invitation, reminder and cut-off times in Match attendance. After the cut-off, remaining spaces can be advertised in Players Wanted. Late applicants need manager approval and a fresh capacity check. Accepting a match does not silently enrol someone into the team.

Add a missing venue or pitch through Add records, then use Pitch management. Its import tools accept the supported calendar/list formats for review. Preview existing bookings and resolve clashes before saving. An imported calendar is not proof of payment or permission to book a third-party venue.

The official receives the full agreed fee and approved expenses. The team pays the finding charge on top: £1 for a club-network official, £2 from Ekipi’s pool. Player and pitch payments carry a separately labelled 3% transaction processing charge. Read Fees. Actual payment collection and automatic payouts remain inactive.

Account verification and requested password-reset emails are connected through play@ekipi.co.uk. Match, league and booking updates are currently shown inside Ekipi. Sending those updates by email, WhatsApp and app push remains in progress. A WhatsApp sharing link opens your own WhatsApp; it does not automatically post to a group.

Use your email and password on Sign in. If needed, request a password reset. Once signed in, open Account & passkeys and register your device. Saving a password in Google does not itself create an Ekipi account or register a passkey.

Use My documents for supported uploads. Files pass through scanning and private storage. Certificate files and personal details are restricted to authorised reviewers; public listings do not reveal the documents. Eligibility is based on the required review, not simply uploading a file.

Open CSV templates, choose the club, team-player or officials template and follow the instructions included with it. Preview and review the records before importing. Uploading a name or contact does not grant account permissions or establish guardian consent.

Use Feedback & recommendations to send a correction, service suggestion or website issue. For account access help, email play@ekipi.co.uk. Do not include passwords or private certificate details in public posts.